Policies and controls

Our and explain our three core principles of safety, integrity and sustainability to our employees and business partners and outline what we expect from them. Both are available in 32 languages. The two Codes are supplemented by internal rules and procedures – which are available to employees in our Directives Portal – and by agreements with our business partners. Employees are asked to confirm compliance with the Code of Conduct as part of their annual performance evaluation and business partners are asked to sign our Business Partner Code of Conduct or show they apply similar business principles.

In 2017, we redefined the company’s legal compliance hard and soft controls and embedded them in the Internal Control Self-Assessment framework. We also improved our Directives Portal by adding functionality which shows the latest rule changes. As a result of our human rights program, we implemented new rules against discrimination and harassment in the workplace (see Note 10 of the Sustainability statements). Additional guidelines on customer loyalty programs and competition law were also introduced.

Code of Conduct

Our Code of Conduct defines our core principles and how we work. It incorporates fundamental principles on issues such as business integrity, labor relations, human rights, health, safety, environment and security and community involvement.

Business Partner Code of Conduct

Explains what we stand for as a company, what we value and how we run our business. It brings our core principles of safety, integrity and sustainability to life and shows what they mean in practice.