Education and awareness


Raising awareness through effective training and communication is pivotal to our Compliance Framework. A wide range of training methods and programs are used to train our employees and external parties on the rules they must apply in their operations. Following a curriculum set annually by the Corporate Compliance Committee, the Compliance function provides a variety of mandatory training on topics covered by the .

Code of Conduct

In the fourth quarter of 2015, all employees with online access were asked to complete an online training on the renewed Code of Conduct. In addition, managers have been providing workshops to their teams to discuss what the Code of Conduct means for them, how to deal with practical dilemmas and what to do if they are in doubt or see a potential violation. The online training and workshop materials were made available in 23 languages. Employees must confirm their attendance of the online training and workshop by mid-2016. In total, 66 percent of employees with online access had completed the Code of Conduct training by the end of 2015.

Other online training

Online training was also provided to designated employees in the fields of fraud, competition law, our Life-Saving Rules, anti-bribery and export controls. An extensive program of face-to-face competition training was rolled out for senior and middle management, as well as sales and other designated staff.

Newsletters and bulletins

The training programs are supplemented with compliance newsletters and bulletins, issued to relevant audiences on current compliance developments and topics, such as gifts and entertainment, fraud, information security and privacy.

Code of Conduct

Our Code of Conduct defines our core principles and how we work. It incorporates fundamental principles on issues such as business integrity, labor relations, health, safety, environment and security and community involvement.