Note 2: Customer value
We work closely with customers to deliver products and solutions that make their businesses more sustainable, while delivering economic value to all parties in the value chain.
By focusing on the benefits we can offer, we continue to have a major influence on the growing acceptance of more sustainable solutions in our various market segments.
This accelerated market penetration also contributes to driving margin growth, which in turn supports our Winning together: 15 by 20 ambition.
To support the commercial success of our sustainable solutions, we translated the contribution of our eco-premium and eco-performer solutions into clear customer benefits. For example, we have developed the following framework for our decorative paints markets:
- Doing good – products that promote health and well-being, are longer lasting and have a positive impact on society
- We care – products with reduced carbon and waste, and that use materials more efficiently
This framework helps to indicate the specific contribution of each product to our customers. Nearly half our decorative paints portfolio can be linked to one of the above-mentioned product-related sustainability benefits.
An eco-performer is a solution offering clear sustainability benefits, but which is overall on a par with the mainstream offer in the market.